Hijri New Year Holiday 1445 News

On the occasion of Hijri New Year, Jafza offices will be closed on Friday 21st July 2023 and work will resume on Monday 24th July 2023 at normal business hours. Please view the below list for alternative gates during the holiday: Jafza North Closed...

Hijri New Year Holiday 1445 at Jebel Ali Port News

On the occasion of “Hijri New Year 1445”, kindly note that all administrative offices at Jebel Ali Port and Mina Rashid will be closed on Friday 21st July 2023 and work will resume on Monday 24th July 2023 at normal business hours from 07:30 am to...

Hijri New Year Holiday 1445 at Mina Al Hamriya News

On the occasion of “Hijri New Year 1445”, the Administrative Offices at Mina Al Hamriya will be closed on Friday 21st July 2023 and work will resume on Monday 24th July 2023 at normal business hours from 07:30 am to 03:30 pm. The operation timings...

How Can I Move Empty Containers To Port CFS For Cross-Stuffing? FAQ

You can request Shipping Agent for Export Booking through Container Request and proceed with the Shifting Charges using new service on Dubai Trade ‘Export TLUC/Shifting Charges Payment’ available under Request menu.

How can I resubmit a request which is suspended? FAQ

A request will be suspended if any additional information or document is required by Dubai Customs. You may resubmit the request by following the below steps: Go to dubaitrade.ae Click on Service Centre Dubai Customs Request Business Registration...

How do I add the Financial Services option in my account? FAQ

This service is not a default service however; your authorized person can add the services to your account. Please follow the below steps: Steps to Follow: Go to dubaitrade.ae and log in to your username and password. Click on Mirsal 2>Client...

How do I add the required services/options in my account to create online request? FAQ

To add all or specific services to your sub user’s account, please follow the below steps: Log in to your admin account and click on User Management – Modify User. Choose the User from the list. Choose the applicable company code on “assign services”...

How do I apply for Gate Enrolment Service online? FAQ

Please follow the below steps: Go to www.dubaitrade.ae and log in to your username and password. Go to Request Menu Click on the Gate Enrolment Service For more information, please refer to user manual by clicking HERE

How do I Check If The Photo Is Uploaded? FAQ

Go to Enquiry Menu and Select Gate Enrolment Service Enter any Search Criteria then click Search Click on the record to view the Uploaded Photograph

How do I continue for submission post initiation of a new registration? FAQ

Your drafted registration request will be only available in the system for 15 days from the creation date. Please follow the steps to continue with your registration process: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Request...

How do I register and apply for a Dubai Customs code? FAQ

To register your company with Dubai Customs and acquire a company code, please follow the below steps: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Request Business Registration New, Fill in the mandatory fields, upload the required...

How do I reset/create my forgotten password? FAQ

In case you have forgotten the password of your Dubai Trade Administrator’s account, you can reset the password online easily by following the below steps: Go to www.dubaitrade.ae Click on the Service Centre Option Select ‘Reset Password’ from the...

How do I retrieve my username or password? FAQ

Kindly contact us at 600 55 55 54 or Email customercare@dubaitrade.ae to retrieve/reset/create your username and/or password. The process will be initiated through your registered Email address.

How Do I Upload Photo If The Status Is Showing NO-PHOTO? FAQ

Go to Amend Menu and Search for the Service Gate Enrolment Enter any Search Criteria then click Search Click on the Upload Button to Upload Photo

How do I verify Business Contact Information through Manage Contact Details? FAQ

If you are unable to submit the business code renewal request because your contact information is not updated and verified, please follow the below steps: Go to www.dubaitrade.ae Click on Service Centre and Select Dubai Customs > Registration Tools >...

How to apply for SG (Standing Guarantee) account with Dubai Customs used for Duty and Missing Document Deposits? FAQ

A new Standing Guarantee (SG) account with Dubai customs can be easily created by raising a request. Please follow the below steps: Steps to Follow: Go to dubaitrade.ae Log in with your username and password. Click on Mirsal 2 Go to Financial Services>...

How to change my registered Email Address? FAQ

If for any reason the registered Email address of your Administrator user in Dubai Trade is no longer accessible for a password reset, please send a request by following the below steps. Go to www.dubaitrade.ae Click on the Service Centre Option Select...

How to proceed with payment post creating a Standing Guarantee account by cash? FAQ

In the scenario where you have created the Standing Guarantee account by cash and want to proceed with payment on the portal, you can follow the below mentioned steps: Steps to Follow: Go to dubaitrade.ae and log in to your username and password. Click...

How to Renew Dubai Customs Business Code? FAQ

Business Code Renewal will only be initiated once your Contact details are updated and verified through the e-Service – Manage Contact Details. Please ensure this process is completed, before you proceed for the renewal of Dubai Customs Business Code....

I Am Driving A Car Which Is Not In My Ownership, Can I Enrol The Vehicle Under My Name? FAQ

Subject to rules and regulation issued by relevant authorities such as RTA, Dubai Police etc.